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Frequently Asked Questions

General Questions

  • How can I contact EarthsCure?

    To contact us, please call (800) 674-3571

    Monday-Friday between 7am - 5pm Pacific Standard Time.

    You may also e-mail help@earthscure.com

  • Where are you located?

    Los Angeles, California

  • Why EarthsCure?

    These are our principles:


    Do Good
     

    We do our best for the customer no matter what it takes.


    Highest Quality Ingredients
    We use these products ourselves and never sacrifice quality.


    Fair trade

    We source our products from small farmers for reasonable prices.


    Sustainable and safe
    All products are grown in a sustainable way to protect earth's longevity.

    Quality tested
    All products are tested in small batches to ensure the finest quality.


    Fair Pricing 

    We price our products fairly by selling direct to consumers.


    Made in USA

    All products are made in USA


    Guaranteed to work

    If our products don't work, call us for a full refund.

  • Do you autoship or autobill?

    Absolutely not. Each purchase is a one time payment.

  • Is my purchase secure?

    Earths Cure is 100% committed to your privacy and keeping your personal shopping information confidential. We never sell your information. Shop with complete confidence.


    Your data is safe! We use 256 bit encryption to secure your data (the highest available). Our gateway is compliant to all Payment Card Industry Security Standards Council (PCI SSC) regulations. This means your credit card information is secure.

  • Do you test on animals?

    Absolutely not! At Earths Cure, we pride ourselves on being 100% cruelty free. It’s important to us to hold ourselves to the highest standards and use sustainable resources wherever we can, none of which involves harming living creatures.

  • How long does shipping take?

    Most packages are sent via UPS and arrive in 4-7 business days. Larger packages may be sent via USPS or Fedex.

  • How do I track my order?

    We automatically e-mail you your tracking number. This takes about 24 hours from the time you ordered.

  • What is your refund policy?

    Skincare products : 100 days

    All other items: 30 days

  • Made in USA?

    Yes, all our products are made in the USA. Our skincare line is made in a manufacturing facility that uses 100% wind-powered energy in Oregon. We ship from California.

  • What is the discount?

    We're able to offer you discounted prices online. These products are also available at some spas for retail price.

Skin Care Questions

  • Are your products safe?

    Yes, all products are safe. We do not use toxins, fragrances, or chemicals that irritate the skin.

  • How long does it take to see results?

    Users will experience healthier skin within the first few applications.


    Note: The Anti-Aging Cream and Vitamin C Serum work immediately and improves over time. The scientific studies are based on 12+ weeks of usage, you will see results before this period and continued results with continued use.

  • Cruelty Free?

    Yes, our products are cruelty-free and never tested on animals.

  • Paraben and Toxin Free?

    Yes, our products are toxin-free. No parabens, sulfates, phthalates, or harmful chemicals.

  • Gluten Free?

    Yes, all products are Gluten-Free.

  • Vegan?

    No animal parts are used in making our products.

  • Safe for Sensitive Skin?

    Yes, all our products are made with sensitive skin in mind.

  • What works best for wrinkles and fine lines?

    Our Natural Anti-Aging Cream works best for wrinkles and fine lines. It can be used on the face, neck, and eyes.

  • What works best for dark spots, sun spots, hyperpigmentation?

    Our Natural Anti-Aging Serum is packed with the highest amount of bio-available Vitamin C. It works well for dark spots, sun spots, hyper-pigmentation, and more.

Mushroom Tincture Questions

  • What makes your mushrooms better?

    Our mushroom elixirs are extracted with the absolute best extraction methods, which means you get quality ingredients. How does the 3 step extraction method work?


    First, the mushrooms are fermented, to make the Polysaccharides, Triterpenoids, and Alkaloids, more bio-available.


    Then, we do a hot water extraction, because Polysaccharides are only water soluble.


    Finally, we do 90 days in USP Grade Cane Alcohol, because triterpenoids are only alcohol soluble. It takes us around 100 days to make each bottle.

  • Which mushroom tincture is right for me?

    Each tincture has beneficial properties.


    LionsMane is for focus and energy.

    Reishi is for relaxation and sleep.

    Cordyceps is for energy and fatigue.

  • What are the directions?

    For the quickest results take directly or mix into your favorite drink. We suggest half or a full dropper full, up to two times per day.


  • Are your mushrooms organic?

    All our mushrooms are organic or certified wild.

Essential Oil Questions

  • What are essential oils?

    Essential oils are all-natural oils that are derived from plants. They are created by distilling or compressing plants to create a nutrient-rich, smaller, and more potent version of the plant. Distilling and compressing oils might sound intense but this is actually one of the safest and natural methods of extracting oil. 


    The use of essential oils as medicine is called Aromatherapy and that’s what we’re all about. Aromatherapy can be used to treat a variety of ailments including stress relief, pain relief, sleep disorders and anxiety. And yes, there is scientific evidence to back that up!


    Essential oils are manufactured and sold all over the world. But because essential oils are the byproduct of plants, the oils can vary in quality. For example, to create 1 pound of lavender oil, it takes 150 pounds of lavender bush. 


    Some manufacturers, specifically in China, cut corners by using artificial and cheap perfumes instead of real plants. That’s not how we operate. We only want to supply our customers with high-quality essential oils that are 100% pure (unless made to be used on skin). And in order to extend their shelf-life, our high-quality oils are stored and sold in ultraviolet-blocking bottles, such as an Amber bottle, with an orifice reducer cap. This prevents oxidation and makes your oils last much longer and let’s be honest, you deserve it!

  • Are essential oils safe?

    Yes, essential oils are safe! Consider them to be nature’s medicine - that’s why we named our oils, Earths Cure. In order to use them in the safest way possible, there are a few things to remember. 


    For starters, if you’re interested in applying oil directly on your skin, we suggest our Roll-On bottles which are specifically made for skin. If you wish to take matters into your own hands, you can dilute the oil with a carrier oil, like MCT. Also, if you are applying to skin, it’s best to avoid the sun/and or fake ultraviolet rays like tanning beds. 


    Certain oils don’t react well to direct light while on skin. The other thing you don’t want to do is drink the oils. These little bottles are potent and not meant to be ingested. We want you to be as safe as possible using our products so feel free to email or call us with any other follow-up questions.

  • Are essential oil safe for sensitive skin?

    Some people are sensitive to "hot oils". Some hotties are Clove, Cinnamon, Oregano, Cassia, Thyme, and even the cooling sensation of Peppermint. All of these oils need a generous amount of carrier oil for any kind of topical application to tone down the heat or burning sensation! 


    Our Roll-On bottles are already diluted and were designed with sensitive skin. If you have sensitive skin, it’s best to run a patch test before you use oils on a large part of your body. The best way to do that is: apply a small amount of oil to the underside of your arm and then wait 24-48 hours. 


    If you don’t have a reaction, then you’re safe to proceed! It is important to remember that everyone, sensitive skin or not, should avoid eyes, ears, genitals and mucous membranes.

  • Do essential oils work?

    This is a really common question and we understand why people ask. To some, it must seem strange that a little vial of oil from the earth is capable of doing anything spectacular. The thing is, that little vial is capable of more than you know. 


    Consider your diet – we all know that eating healthy fruits and vegetables is good for our bodies and generally speaking, eating a diet rich in processed foods takes a toll on our health. Think of essential oils as nutrition for your body. Much like fruits and vegetables, pure essential oils are natural remedies that promote a variety of health benefits. 


    When available, we always supply scientific research to back claims. We always encourage your own due diligence. Here are some good beginner reads:


    Studies/Sources:


    Lavender Oil for Anxiety and Depression - https://www.naturalmedicinejournal.com/journal/2012-02/lavender-oil-anxiety-and-depression-0


    Roman Chamomile for Anxiety, Vital Signs, and Sleep Quality (in ICU units)


    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3588400/


    Juniper berry essential oil contains over 87 different active constituent compounds, including strong antioxidants, antibacterials and antifungals. Helps with sleep. https://www.ncbi.nlm.nih.gov/pubmed/211045233


    Inhalation exposures to coriander EO markedly improve anxiety, depression and relieve oxidative stress in AD https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5447774/

  • How do I store my essential oils?

    Storing your essential oils properly is almost as important as how you use them. Because pure oils are sensitive to light and heat, it’s best to store them in a cool and dry cabinet. 


    A lot of our customers use kitchen or bathroom cupboards and that seems to work well. As long as the storage location is dark and not too hot, your oils will have an incredible shelf-life.

  • Are you essential oils pure?

    YES! The easiest way to tell if your oils are real is by purchasing through a legitimate company that is totally transparent about where the oils come from. At Earths Cure, we are committed to being honest and upfront about our products. And like we said above, it’s important to pay attention to the bottles you’re buying. Essential oils should be stored in ultraviolet blocking bottles because the sun can negatively affect the quality of the oil. 


    Another thing to look at on the bottle is where the oil actually comes out. Your bottle should have a little piece in the top to give you an even distribution of drops but also to prevent oxidization, which extends shelf life! 


    Finally, real oils will be upfront that they have undergone something called ‘Purity lab tests.’ These are tests done by reputable companies and if the oils pass the purity test, the oil company should post an image of an authentic GC-FID analysis report.

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About Earths Cure

We create honest products for women of every generation. All products are made in USA, cruelty-free, vegan, and environment-friendly. 

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