Frequently Asked Questions

General Questions

  • How can I contact EarthsCure?

    To contact us, please call (800) 674-3571

    Monday-Friday between 7am - 5pm Pacific Standard Time.

    You may also e-mail help@earthscure.com

  • Where are you located?

    We are in beautiful Los Angeles, California

  • Why EarthsCure?

    These are our principles:


    Do Good     

    We do our best for the customer no matter what it takes.


    Highest Quality Ingredients
    We use these products ourselves and never sacrifice quality.


    Fair trade

    We source our products from small farmers for reasonable prices.


    Sustainable and safe
    All products are grown in a sustainable way to protect earth's longevity.

    Quality tested
    All products are tested in small batches to ensure the finest quality.


    Fair Pricing 

    We price our products fairly by selling direct to consumers.


    Made in USA

    All products are made in USA


    Guaranteed to work

    If our products don't work, call us for a full refund.

  • How Long Does Shipping Take?

    Orders are processed within 24 hours from our California shipping warehouse (weekend orders are processed on Monday). Please allow 4-8 business days for shipping arrival thereafter.


    Orders are shipped via USPS priority mail, DHL, or UPS ground.

  • Do you autoship or autobill?

    Never. Each order is a one-time payment.

  • Is my purchase secure?

    Earths Cure is 100% committed to your privacy and keeping your personal shopping information confidential. We never sell your information. Shop with complete confidence.


    Your data is safe! We use 256 bit encryption to secure your data (the highest available). Our gateway is compliant to all Payment Card Industry Security Standards Council (PCI SSC) regulations. This means your credit card information is secure.

  • Do you test on animals?

    Absolutely not! At Earths Cure, we pride ourselves on being 100% cruelty free. It’s important to us to hold ourselves to the highest standards and use sustainable resources wherever we can, none of which involves harming living creatures.

  • How long does shipping take?

    Most packages are sent via USPS and arrive in 4-8 business days or sooner. 


    Most orders will ship the same day for orders placed before 11 am EST. Orders placed after 11 am EST on Fridays or days preceding holidays will be shipped on the next regular business day.

  • How do I track my order?

    We automatically e-mail you your tracking number. This takes about 24 hours from the time you ordered.

  • What is your refund policy?

    All products: 90 days


    Return any product within 90 days of the purchase date for a refund or exchange (minus shipping charges). A refund is defined as the purchase price minus $4.95 shipping.


    If more than 90 days have gone by since your purchase date, unfortunately, we can’t offer you a refund or exchange.


    Just call us at (800) 674-3571 (Monday-Friday 7am-5pm PST) or email help@earthscure.com to request a refund number.

    (Please do not send your order back to the return address. This will be received by the wrong department which cannot process refunds)

  • Made in USA?

    Yes, all our products are made in the USA. Our skincare line is made in a manufacturing facility that uses 100% wind-powered energy in Oregon. We ship from California.

  • Why buy from EarthsCure.com and not the store?

    We're able to offer you discounted prices online. These products are also available at some spas for a higher price.

  • What is the cost of shipping?

    There is FREE Shipping on orders over $100. Orders under $100 are charged $4.95 shipping.

    (Note: FREE shipping applies to 48 contiguous United States and $5.95 LOW flat rate shipping to Alaska, Hawaii and U.S. Territories.)


    People sometimes ask why we charge a shipping fee, and our answer is simple: that's exactly what our shipping company charges us. We do not make money from the shipping charge.  We will never add additional fees for shipping.


    We work with a shipping company that processes orders as fast as possible and lets you track your order every step of the way. They treat people with respect and love, and that's what's important to us.


    We are always striving to find a cheaper rate for you. As EarthsCure grows, we will get discounted shipping rates and will pass those savings onto you.

  • How do I enter a coupon or discount code?

    Mobile users: Begin the checkout process. Enter your Shipping Information and proceed to the payment page. Click "Show order summary" and the discount code box will appear. Insert the code here.


    Desktop users: Begin the checkout process. Enter your Shipping Information and proceed to the payment page. On the right side, you will see a box named "Discount Code". Insert the code here.


    Need help? No problem.

    Email: help@earthscure.com

    Call (800) 674-3571 (Mon-Fri 7AM-5PM PST)

  • What is the shelf life of these products?

    All EarthsCure products are made to stay good for 18-24 months until the last drop!

Skin Care Questions

  • Are your products safe?

    Yes, all products are safe. We do not use toxins, fragrances, or chemicals that irritate the skin.

  • How long does it take to see results?

    You will experience healthier skin within the first few applications!


    Note: The Anti-Aging Cream and Vitamin C Serum work immediately but also keep improving your skin over time. The scientific studies are based on 12+ weeks of usage, you will see results before this period plus continued results with consistent use.

  • Cruelty Free?

    Yes, our products are cruelty-free and never tested on animals.

  • Paraben and Toxin Free?

    Yes, our products are toxin-free. No parabens, sulfates, phthalates, or harmful chemicals.

  • Gluten Free?

    Yes, all products are Gluten-Free.

  • Vegan?

    The majority of EarthsCure products are vegan. All products are vegetarian.

  • Safe for Sensitive Skin?

    Yes, all our products are made with sensitive skin in mind!


    Note: To get the best results from our Anti-aging Retinol Cream, start by applying a thin layer twice a week and gradually build up to nightly use. This way, you can safely enjoy all the skin-improving benefits this powerful product has to offer!

  • What works best for wrinkles and fine lines?

    Our Natural Anti-Aging Cream works best for wrinkles and fine lines. It can be used on the face, neck, and eyes.

  • What works best for dark spots, sun spots, hyperpigmentation?

    Our Natural Anti-Aging Serum is packed with the highest amount of bio-available Vitamin C. It works well for dark spots, sun spots, hyper-pigmentation, and more.

  • In what order should I apply my skincare products?

    The Best Order for your Skincare Products


    Day:

    Step 1. Cleanser

    Step 2. Vitamin C Serum

    Step 3. Moisturizer

    Step 4. Sunscreen

    Step 5. Makeup


    Night:

    Step 1. Cleanser

    Step 2. Night Cream Treatments (Retinol, Acne, Serum, Peel)

    Step 3. Moisturizer (if needed)

Hair Care Questions

  • How long does the Silver Transforming Regimen last?

    The regimen lasts 60-90+ days if you use it 2 times per week.

  • How much serum do I use?

    You should use 1 full pump. If your hair length reaches past your shoulders then use two full pumps. Don't forget to apply it to your entire hair & roots!

  • Why is the serum so little?

    The serum was designed to be used after shampoo washings (not every day) and should last 60 days.

  • Can I still style my hair?

    Yes, absolutely! Our silver hair transforming regimen is intended to bring out your beautiful silvers. You can style your hair as you like!

  • Go to my hairdresser?

    Yes! Your hairdresser may even love your results (we hear this a lot)!

  • My hairstylist says it will turn my hair purple

    The regimen only turns your hair purple if you leave it in longer than the suggested time. If this happens, simply wash it out with your normal shampoo!

  • Can I use it if I only have a little gray?

    Absolutely! This regimen can be used on darker hair that has gray or blonde highlights. It will remove unwanted yellow tones. And it will not change your dark hair tones!

  • How do I transition to all gray?

    Transitioning to gray hair is simple: let your hair grow out. It typically takes women 6 months to fully grow out their grays.

  • Can I use this on color treated hair?

    Yes, our haircare products are designed for color-treated hair, blondes, and grays. It will remove brassy and yellow tones while making your gorgeous silvers bright and shiny.

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